Refund policy

Our Commitment to You

At Elite Touch, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

You have 14 days from the date of delivery to request a return. To be eligible, your item must be:

• Unused and in its original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Sale or discounted items
• Opened personal care or hygiene products
• Customised or personalised orders
• Gift cards

How to Return

Email elitetouch.egy@gmail.com with your order number and reason for return. We respond within 1–2 business days.

Please do not send items back without prior approval — unauthorised returns will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to your original payment method within 7–10 business days. Original shipping charges are non-refundable.

Exchanges

We only replace items that arrive defective or damaged. Contact us at elitetouch.egy@gmail.com for assistance.

Late or Missing Refunds

If you have not received your refund after 10 business days, please:

1. Check your bank account again
2. Contact your credit card company — processing times may vary
3. Contact your bank directly

Still no refund? Contact us at elitetouch.egy@gmail.com